Privacy Policy

At AHP Vitals (“we”, “our”, or “us”), operated from Mohali, Punjab, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy governs your use of our website, product catalogue, and online checkout services for dietary supplements and sports nutrition products in India.

This policy is formulated in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using our website, you acknowledge and agree to the practices outlined herein.

When you interact with our website, browse supplement formulations, or place an order, we may collect the following categories of information:

The information collected from you is used strictly to deliver an authentic, reliable, and smooth purchasing experience:

• Fulfillment & Doorstep Delivery: Accurately packaging and delivering your supplement order to your designated address via verified logistics partners.
• Automated Notifications: Sending transactional alerts, tax invoices, dispatch updates, and live courier AWB tracking links via SMS, WhatsApp, and email.
• Regulatory Traceability: Maintaining statutory batch records and invoice compliance as mandated by FSSAI and Indian GST authorities.
• Customer Support & Authentication: Assisting you with product inquiries, dosage recommendations, genuine seal verification, or replacement requests.
• Promotional Communications (Optional): Sharing occasional updates about new flavor launches, stock replenishment, or seasonal discounts. You can opt out of marketing communications at any time.

A cookie is a small data file transferred to your device’s storage to enable web applications to identify your browsing preferences and session state.

We utilize cookies to:

• Maintain items in your shopping cart while you navigate between pages.
• Remember selected preferences such as delivery location or currency display.
• Analyze aggregate web traffic patterns to diagnose site speed and improve usability.

You can modify your browser settings to decline or clear cookies at any time. Please note that disabling essential cookies may impact certain storefront functionalities like preserving your cart.

We maintain stringent physical, electronic, and procedural safeguards to prevent unauthorized access, accidental alteration, disclosure, or destruction of customer data:

We do not sell, rent, trade, or monetize your personal information to third-party advertisers or data brokers.

Your information is shared strictly on a need-to-know basis with trusted operational partners:

• Couriers & Logistics Partners: Registered domestic logistics carriers (e.g. Delhivery, BlueDart, DTDC, India Post) receive your name, delivery address, and contact number solely to execute package delivery.
• Payment Processors: Authorized banking and payment gateways receive transaction amounts and billing identifiers for payment settlement.
• Statutory Requirements: We may disclose data if legally required by valid judicial orders, law enforcement, or Indian statutory authorities.

As a consumer under the Indian Digital Personal Data Protection Act, you possess the following rights:

• Right to Rectification: If you identify any inaccuracies in your name, delivery address, or contact details, notify us for immediate correction.
• Opt-Out of Marketing: You may unsubscribe from promotional emails or WhatsApp updates at any time by clicking “Unsubscribe” in the message or contacting support.
• Right to Erasure: You can request deletion of your personal account data, subject to mandatory statutory retention requirements for financial and tax auditing under Indian law.

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, details of the Grievance Officer are provided below:

We aim to review and address all privacy concerns or grievances within 48 business hours of receipt.