Refunds & Returns Policy

1. Supplement Hygiene & Consumable Standards

At AHP Vitals, we take product integrity and consumer health with utmost seriousness. All our nutritional formulations—including Whey Proteins, Creatine, Pre-Workouts, and Essential Micronutrients—are consumable health products packaged under strict FSSAI sanitary controls.

Non-Returnable Opened ConsumablesTo prevent contamination and guarantee 100% purity for every buyer, products that have been opened, broken-sealed, partially used, or altered cannot be returned or refunded. Returns are accepted solely for transit damage, seal defects, or fulfillment errors as detailed below.

2. Eligible Replacement & Return Scenarios

You are 100% covered by our Hassle-Free Replacement Guarantee under the following circumstances:

Condition 01

Transit Damage or Cracks

Outer tub, lid, or jar is cracked, leaked, or visibly crushed upon arrival by the courier.

Condition 02

Compromised / Broken Seal

The protective tamper-evident induction cap seal or neck shrink band is missing, punctured, or broken.

Condition 03

Fulfillment Discrepancy

You received a different product, variant, flavor, or quantity than specified in your confirmed order invoice.

Condition 04

Expired Product

The product received has passed its Best Before / Expiry date printed on the container.

3. How to File a Replacement Claim

Follow this simple three-step process to ensure speedy resolution:

Report Within 48–72 Hours

Notify our support team within 48 to 72 hours of delivery. Claims reported beyond this window cannot be entertained as courier damage liabilities expire.

Share Visual Evidence

Send high-resolution photos or a brief unboxing video clearly displaying:

The outer shipping carton and attached shipping label with AWB number.
The product container, batch number, and the specific defect or broken seal.

Verification & Free Dispatch

Our quality desk will inspect the submission within 24 business hours. Once verified, we will arrange a complimentary reverse courier pickup or immediately dispatch an authentic fresh unit directly to your address.

4. Refund Methods & Timelines

If a replacement product is out of stock, or if a refund is mutually agreed upon by our support desk:

Prepaid Payments (UPI, Cards, Net Banking)

Refunds are initiated directly to the original payment source. Funds typically reflect in your bank or card account within 5 to 7 business days depending on your issuing bank's settlement schedule.

Cash on Delivery (COD) Orders

For eligible COD claims, refunds will be transferred via NEFT/IMPS bank transfer or directly to your verified UPI VPA within 3 to 5 business days after you provide your banking details.

5. Order Cancellation Guidelines

You can cancel an order free of charge at any moment prior to shipment dispatch from our warehouse.

To cancel, contact our customer desk immediately at contactus@ahpvitals.in or via WhatsApp at +91 77106 10000 with your Order ID.
Once an order has been picked up by the logistics carrier and assigned an active AWB tracking code, the delivery is in transit and cannot be recalled or cancelled mid-route.

6. Package Refusal & Courier Returns

If you refuse delivery of an intact, undamaged order upon courier arrival without prior authorized cancellation, the parcel is flagged as Return to Origin (RTO).

In such instances, actual two-way logistics and courier handling expenses incurred by AHP Vitals may be deducted prior to issuing any applicable refund for the order balance.